Did you know that we often unconsciously resolve everyday conflicts without realizing it? Conflict is a natural part of life, but how we resolve it may not be so clear because it is automatic. In this microtraining, you will learn the situations when conflict resolution is needed, the five primary modes of conflict resolution used, and practice how you can identify which modes are being used in real-life examples.
 
This training will provide you with the ability to:
Explore the need for conflict resolution.
Identify the 5 modes of conflict by Thomas-Killman. 
Practice identifying which mode of conflict is being used in a scenario.